{"id":324,"date":"2015-06-17T14:18:00","date_gmt":"2015-06-17T12:18:00","guid":{"rendered":"https:\/\/www.kraemerag.ch\/?page_id=324"},"modified":"2021-01-19T15:53:31","modified_gmt":"2021-01-19T14:53:31","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/www.kraemerag.ch\/en\/service\/service-and-support\/","title":{"rendered":"Service and support"},"content":{"rendered":"<div class=\"editor-block block block__classic-paragraph-fullwidth\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-12\">\n      \t<p>Maintenance service minimizes down-time and enhances the life-time of your Kr\u00e4mer-deduster. As a result, you can expect optimum productivity and efficiency of your processes. Through our worldwide network, Kr\u00e4mer offers you competent service and support. If you have any questions or needs for servicing or support, even on-site, let us know. We will be there to help you.<\/p>\n<p>&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<div class=\"editor-block block block__imageleft\">\n  <div class=\"mobile-image-container d-md-none mb-5  text-center\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/Hotline-Support_2-e1605537114345.png\" class=\"img-fluid\" alt=\"\">\n  <\/div>\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n      <div class=\"col-12 col-md-5 d-none d-md-block  text-center\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/Hotline-Support_2-e1605537114345.png\" class=\"img-fluid\" alt=\"\">\n      <\/div>\n      <div class=\"col-12 col-md-7\">\n      \t<h4 class=\"p1\">hotline support<\/h4>\n<p>Contact us by phone or using our <a href=\"https:\/\/kra009.dev.cubera.ch\/en\/contact\/contact-form\/\">contact form<\/a>.<br \/>\nWe would be happy to help you.<\/p>\n<p>Europe\/ROW: Kr\u00e4mer AG Switzerland\u00a0 \u00a0 <strong>+41 44 838 44 66<\/strong><\/p>\n<p>Americas: Kraemer US, LLC\u00a0 \u00a0 <strong>+1 201 962 8200<\/strong><\/p>\n<p>Asian: Kr\u00e4mer AG (Switzerland) China Office\u00a0 \u00a0 <strong>+86 21 6470 3920<\/strong><\/p>\n\n      <\/div>\n    <\/div>\n\n    \n  <\/div>\n<\/div>\n\n\n\n<div class=\"editor-block block block__imageleft\">\n  <div class=\"mobile-image-container d-md-none mb-5  text-center\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/Field-Service-Maintenance_2-e1605537131586.png\" class=\"img-fluid\" alt=\"\">\n  <\/div>\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n      <div class=\"col-12 col-md-5 d-none d-md-block  text-center\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/Field-Service-Maintenance_2-e1605537131586.png\" class=\"img-fluid\" alt=\"\">\n      <\/div>\n      <div class=\"col-12 col-md-7\">\n      \t<h4 class=\"p1\">field service &amp; maintenance<\/h4>\n<p>Our highly qualified technicians support you in all maintenance matters to ensure a smooth production operation. Preventive measures such as annual maintenance can extend the life of your machines and protect them from significant downtimes. With our competent specialized technicians, you will enjoy the best support and fast response times for all your concerns.<\/p>\n\n      <\/div>\n    <\/div>\n\n    \n  <\/div>\n<\/div>\n\n\n\n<div class=\"block block__imagefullwidth-fact\" style=\"background: #d6dee8;\">\n\n\t<div class=\"container\">\n\t\t\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<h3 class=\"text-center\">worldwide coverage<\/h3>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col-12 col-lg-8\">\n\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/World-Map_7.png\" class=\"img-fluid\">\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col-12 col-md-4\">\n\n\t\t\t\t<div class=\"fact imagefullwidth\">\n\t              <h5 class=\"fact-title text-center\"><span>available for you worldwide<\/span><\/h5>\n\t              <h5 class=\"fact-desc text-center\">with 3 locations and over 40 representatives<\/h5>\n\t            <\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<p class=\"text-center\">Our worldwide network with 3 own Kr\u00e4mer locations and more than 40 representatives allows us to maintain a close relationship with all customers, thanks to which we can guarantee optimal service and support.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n<\/div>\n\n<div class=\"editor-block block block__imageleft\">\n  <div class=\"mobile-image-container d-md-none mb-5  text-center\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/Commissioning-Training_2-e1605537148140.png\" class=\"img-fluid\" alt=\"\">\n  <\/div>\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n      <div class=\"col-12 col-md-5 d-none d-md-block  text-center\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/Commissioning-Training_2-e1605537148140.png\" class=\"img-fluid\" alt=\"\">\n      <\/div>\n      <div class=\"col-12 col-md-7\">\n      \t<h4 class=\"p1\">COMMISSIONING &amp; Training<\/h4>\n<p>With the purchase of one of our machines you have found a reliable partner for the future. Our competent employees will be happy to support you on site in order to guarantee you a carefree and easy commissioning. The operating personnel get to know the machine from a different perspective and benefit from additional specialist knowledge from our service technicians. If required, we also offer product training at Kr\u00e4mer AG or on-site at customers&#8217; premises, as well as local or online validations (SAT\/FAT).<\/p>\n\n      <\/div>\n    <\/div>\n\n    \n  <\/div>\n<\/div>\n\n\n\n<div class=\"editor-block block block__imageleft\">\n  <div class=\"mobile-image-container d-md-none mb-5  text-center\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/Spare-Parts_2-e1605537163435.png\" class=\"img-fluid\" alt=\"\">\n  <\/div>\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n      <div class=\"col-12 col-md-5 d-none d-md-block  text-center\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/Spare-Parts_2-e1605537163435.png\" class=\"img-fluid\" alt=\"\">\n      <\/div>\n      <div class=\"col-12 col-md-7\">\n      \t<h4 class=\"p1\">spare parts<\/h4>\n<p>You can rely on us. Our ready-to-use spare parts are manufactured and meet our high quality standards. They are always available in our warehouse and can be delivered quickly if needed, especially the critical parts that are never missing from your inventory.<\/p>\n\n      <\/div>\n    <\/div>\n\n    \n  <\/div>\n<\/div>\n\n\n\n<div class=\"block block__gutenberg--image\"><div class=\"container\"><div class=\"row justify-content-center\"><div class=\"col-12 col-lg-8\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"521\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/app_apple_android_shadow-1024x521.png\" alt=\"\" class=\"wp-image-10587\" srcset=\"https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/app_apple_android_shadow-1024x521.png 1024w, https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/app_apple_android_shadow-300x153.png 300w, https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/app_apple_android_shadow-150x76.png 150w, https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/app_apple_android_shadow-768x391.png 768w, https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/app_apple_android_shadow-1536x781.png 1536w, https:\/\/www.kraemerag.ch\/wp-content\/uploads\/2020\/11\/app_apple_android_shadow.png 1939w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n<div class=\"block block__gutenberg--heading\"><div class=\"container\"><div class=\"row justify-content-center\"><div class=\"col-12 col-md-6\">\n<h4 class=\"has-text-align-center wp-block-heading\">Our practical diagnosis app<\/h4>\n<\/div><\/div><\/div><\/div>\n\n<div class=\"block block__gutenberg--paragraph\"><div class=\"container\"><div class=\"row justify-content-center\"><div class=\"col-12 col-md-8\">\n<p>At Kr\u00e4mer, we are committed to ensuring that our customers have the right tools to properly maintain their Kr\u00e4mer machines. Please let us know if you have any questions, require service or support, or require additional information such as article numbers, specifications or manuals. We will be at your side with advice and actions.<\/p>\n<\/div><\/div><\/div><\/div>\n\n<div class=\"block block__gutenberg--heading\"><div class=\"container\"><div class=\"row justify-content-center\"><div class=\"col-12 col-md-6\">\n<h4 class=\"has-text-align-center wp-block-heading\">Download now<\/h4>\n<\/div><\/div><\/div><\/div>\n\n<div class=\"block block__store-buttons\">\n<div class=\"container\">\n  <div class=\"row justify-content-center\">\n    <div class=\"col-6 col-md-3 col-lg-2\">\n      <a class=\"\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.aubrey.KraemerMeter&amp;hl\" target=\"_blank\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/themes\/kraemer_ag_new\/dist\/images\/android@3x_0342fd6a.png\" class=\"img-fluid\">\n      <\/a>\n    <\/div>\n    <div class=\"col-6 col-md-3 col-lg-2\">\n      <a class=\"\" href=\"https:\/\/apps.apple.com\/us\/app\/kraemer\/id615127144\" target=\"_blank\">\n        <img decoding=\"async\" src=\"https:\/\/www.kraemerag.ch\/wp-content\/themes\/kraemer_ag_new\/dist\/images\/ios@3x_a2caca6b.png}\" class=\"img-fluid\">\n      <\/a>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Our practical diagnosis app At Kr\u00e4mer, we are committed to ensuring that our customers have the right tools to properly maintain their Kr\u00e4mer machines. Please let us know if you have any questions, require service or support, or require additional information such as article numbers, specifications or manuals. We will be at your side with &hellip; <a href=\"https:\/\/www.kraemerag.ch\/en\/service\/service-and-support\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":1941,"parent":287,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-324","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/pages\/324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/comments?post=324"}],"version-history":[{"count":43,"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/pages\/324\/revisions"}],"predecessor-version":[{"id":11410,"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/pages\/324\/revisions\/11410"}],"up":[{"embeddable":true,"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/pages\/287"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/media\/1941"}],"wp:attachment":[{"href":"https:\/\/www.kraemerag.ch\/en\/wp-json\/wp\/v2\/media?parent=324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}